Help Desk + Intelligent Virtual Assistant = Employee – Friendly Help Desk

Unique combination of intelligent, automated response technology with traditional live-assisted help desk

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What is it?

A precise, self – service automated support.

Intelligent, automated FAQ provides instant, and the most–cost effective support for help desk.

How it works?

Added to Help Desk service, it quickly and accurately determines the problem and intent of an issue, based on users’ everyday language, either typed or spoken

Provides instant, actionable answer or guides user to a solution (with emulation of a human dialog)

Creates automated ticket and/or patching to a live chat (if available) on agent at any given moment, whenever problem is really complex

Provides constant quality of a support across channels, incl. built-in mobile / tablet applications

Has been proof – tested with tens of millions of virtual (man – machine) interactions

These are examples of employee issues, that Virtual Assistant helps to resolve automatically:

01

How to log in to video conference

02

Software installation request

03

I’m looking for eeitics contact details

04

How to update semantic endpoint protection

05

I need to change owner of two e-mail generic accounts

Analytics

Statistics for key metrics, incl.
  • List of topics & support scripts that were the most productive?
  • What exactly did customers ask for?
  • How users exactly asked questions ?
  • What is missing in my Support or FAQ ?

Helping

Our automated & live tools help
  • migration from help desk with high calls volume into self – help service desks
  • help agents and organizations in reducing call volume and cost optimization

Key Features

01

Intelligent Solutions for the most help desk issues

02

Proactive Transferring from VA to tickets

03

Integrations with Data Bases (i.e. Active Directory)

04

Automatic user authentication – identify users by name ● Device & System Agnostic (PC, iOS, Android)

05

Software-as-a-Service or On-premise

06

Powerful Analytics with Chat scripts

07

Multi-language (with automated translation engines)